Privacy policy

Last updated: October 2026

Better Root respects your privacy. This policy explains what information we collect when you visit betterroot.co or order from us, and how we use it.

What we collect

• Your name, phone number, delivery address and email (if you give it), so we can deliver your order.
• Your order history and messages you send us.
• Basic technical information such as device type and pages visited, through cookies, to keep the website working and improve it.

How we use it

• To confirm, deliver and support your orders.
• To send updates about your order by call, SMS, WhatsApp or email.
• To improve our website, products and service.
• To show relevant adverts on platforms such as Facebook and Instagram.

Who we share it with

Only the partners we need to run your order: our courier companies, our online store platform (Shopify) and our messaging and advertising tools. We never sell your personal information.

Your choices

You can ask us to update or delete your information, or to stop marketing messages, at any time by messaging us on WhatsApp.

Contact

For any privacy question, message us on WhatsApp at 0312 7610002.