At Dr. Organix, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

We accept returns under the following conditions:

1. Timeframe: Products must be returned within 15 days of purchase.
2. Condition: The product must be unused, unopened, and in its original packaging.
3. Proof of Purchase: A valid receipt or order confirmation is required for all returns.

Return Process

1. Contact Us: Email our support team at support@drorganix.com
2. Inspection: Once the product is received, it will be inspected to ensure it meets the return eligibility criteria.
3. Approval/Denial: You will be notified of the approval or rejection of your return request within 3-5 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Contact us immediately at support@drorganix.com with your order details and photos of the item.
• We will replace the product at no additional cost.

Shipping Costs for Returns

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a mistake or defective product.
• Prepaid Label: For eligible returns, we can provide a prepaid shipping label.

We’re committed to making your experience with Dr. Organix as smooth and satisfying as possible. For any questions, feel free to reach out to our customer support team!